All bookings are subject to Visa Smith procedures, terms and conditions set out herein.
They are deemed to be accepted by you (the renter or the renter’s agent), and all
members of the group staying in the property, upon your payment to confirm your
booking.
Where you are an agent (such as a tour operator) booking on behalf of the renter, it is your
responsibility to bring these procedures, terms and conditions to the renter’s attention.
We, Villa Smith, and our representatives reserve the right to decline any booking, at our own
discretion.
Booking Procedure
Availability is on a first-come, first served-basis and confirmed only at the time of
booking.
You can request a provisional booking to hold dates and to enable you to confirm details
with your group.
You can confirm the booking by making a payment of a 20% non-refundable deposit.
If you don’t confirm the provisional booking within 3 days it will lapse.
You will pay the balance of the cost of the booking at least 48 days prior to the arrival date;
otherwise we will assume you have cancelled the booking.
For any bookings confirmed less than 48 days prior to the arrival date, the total cost of
the booking is payable.
Payment by bank transfer is required.
Terms and Conditions
Loss or damage and security deposit
We reserve the right to collect from you EUR500 (Villa Uno) and EUR250 (Apartment Uno)
refundable security deposit at least 7 days prior to arrival.
We will use reasonable endeavours to return your deposit within 3 working days of your
departure.
We reserve the right to charge you for the cost of making good any loss or damage to the
property or its contents whilst your group is in residence.
Once in possession of the keys and key box entry codes, guests are responsible for
ensuring the security of the house and its contents.
The property is in a rural area and surrounded by wildlife. For your safety and security exit
doors should be kept shut in areas that are not being used and at night, to prevent any
unwelcomed intrusions.
The property contains the owners’ personal furniture, furnishings and possessions. They
are there for your comfort and enjoyment; please treat them with due care and respect.
Upon departure, the property should be left in a clean and tidy order. If it is not, we reserve
the right to charge for any additional cleaning or housekeeping that is required to put the
house back in order.
Failure to return all sets of keys and remote controls at the end of your stay will result in
a charge of EUR100 per set of keys.
We strongly recommend that guests purchase adequate insurance to cover all
eventualities.
Cancellation
Cancellation by you of part or the entire booking 48 days or more prior to arrival will result
in loss of the deposit for those days cancelled.
Cancellation by you of part or the entire booking less than 48 days prior to arrival will
result in loss of 100% of the booking cost for those days cancelled.
Part cancellation is not possible if by doing so any minimum stay requirement is
breached.
Bookings are made in good faith that the property will be available to you on the agreed
arrival date. In the unlikely event that we are unable to provide the accommodation that
has been booked and have to cancel the booking, all reasonable endeavours will be used
to find guests suitable alternative accommodation or, failing that, we will provide a full
refund of the amount of the booking cost that has been paid.
We strongly recommend that guests purchase adequate insurance to cover all
eventualities.
Check in/out
Check in is from 15.00 on the day of arrival, unless otherwise agreed in advance. Check
out is no later than 10.00 on the day of departure, unless otherwise agreed in advance.
Occupancy and Andalucía Tourism Law
Guests shall occupy the property for holiday purposes and no other. Stag and Hen parties
are strictly forbidden.
The property cannot be re-let or sub-let to any other group, party or individual without our
written permission.
As per Andalucía Tourism Law, the properties are licensed under the Register of Tourism
of Andalucía. Villa Uno (Licence number: xxxx) and Apartment Uno (Licence number:
VFT/CA/06619).
In order to comply with the legislation there are 2 documents which are required to be
checked and signed upon arrival. These are:
Guest Registration Form - which lists basic guest identity information. Each guest over
the age of 16 will be required to sign a form upon arrival. We also need the information for
guests under 16 but parents/guardians sign the form.
Guest Contract Form - which in addition to your identity information lists the basic
details of your stay such as arrival and departure date, the number of guests and how
much you have paid. The lead guest will be required to sign the form.
We will create the forms in advance to keep the administrative burden on you as light as
possible, and to check you in to the property as quickly as possible.
You will be required to complete these forms, print them off and bring them with you.
Upon arrival we will compare the forms against actual passports and if correct, collect
the signatures, upload the forms to the Guardia Civil and keep the forms safe for the Junta
De Andalucíato inspect as and when they wish.
The maximum occupancy in the properties are Villa Uno (8 people) and Apartment Uno
(6 people) and only guests accompanying the renter may occupy the property. In the
event of there being extra guests not known to us and not registered on the system, it will
be at the risk and responsibility of the lead guest.
In addition, upon arrival you will be required to sign a copy of the Booking Procedure and
T&C’s document.
Children
Whilst young children and infants are welcome to stay in Villa Uno and Apartment Uno,
the properties are not specifically equipped or furnished to accommodate them. It is the
renter’s responsibility to ensure that children are always supervised properly in and
around the property, especially the swimming pool but also inside the house. Please
remember that this is the home of the owners. Their furniture and belongings are in your
care. Responsibility for the behaviour and safety of children lies solely with the renter and
his/her group.
Pets
Regrettably we are unable to accommodate guests with pets.
Smoking
For the benefit of present and future guests the interiors of Villa Uno and Apartment Uno
are 'no smoking' establishments. Smoking outside is permitted.
Indoor footwear
For comfort, safety and the protection of the floor surfaces, guests should remove
outdoor/golf shoes upon entry and are advised to wear slippers or other suitable footwear
indoors.
Behaviour
The renter shall ensure that no member of the group engages in any activity in or around
the property which may cause damage or offence to the neighbours.
Access
We, our representatives, or subcontractors have the right to access the property at any
time in an emergency, and at other times with due regard to the convenience of the renter
for the purpose of inspection of the property, and to carry out emergency, essential, or
routine repair or maintenance work.
Complaint
In the unlikely event that you have a complaint about the property or its contents whilst
on holiday, it must be reported immediately to us, and we will take all reasonable steps
to resolve the matter. Neither we nor our representatives can be held responsible for any
circumstances beyond our control including but not limited to, mechanical breakdown,
illness, television reception or failure of any public supply. We will have no liability for any
complaint submitted after completion of the rental period.
Force majeure
We regret we cannot accept liability or pay any compensation where the performance or
prompt performance of our contractual obligations is prevented or affected by ‘force
majeure’. In these terms and conditions, ‘force majeure’ means any event which we or
the suppliers of the service(s) in question could not, even with due care, foresee or avoid.
Such events may include but are not limited to, war, threat of war, civil commotion or
strife, hostilities, strikes or other industrial disputes, natural disasters, fire, acts of God,
terrorist activities, quarantine, epidemics, weather conditions, government action or
other events outside our control.
Liability
We accept no responsibility for guests’ property while they are in the property. We accept
no responsibility for lost, misplaced or stolen property, which guests may have left in the
property.
The properties at Villa Uno (Villa 98, Paseo Mesas del Diente, San Roque Club, San Roque
11360, Cadiz) and Apartment Uno (Terrace 15I, Apt -4, Tony Jacklin Drive, San Roque
Club, San Roque 11360, Cadiz) which is marketed under the Villa Smith name, owned by
Villa Smith and managed by its representatives. Villa Smith products and services are sold by Villa Smith.
Last update: March 2025
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